Assurance Wireless is a phone service that provides free or low-cost cell phones to eligible low-income individuals. If you have an Assurance Wireless phone that needs to be replaced due to damage, loss, or malfunction, you can contact the program’s customer service to request a replacement. Depending on your eligibility and the availability of phones, you may be able to receive a new phone for free or at a reduced cost. You may also upgrade your assurance Wireless phone and get an upgrade phone with more advanced features, like, faster processing speed, longer battery life, newer apps, and operating system, etc. In this article, we will cover everything regarding Assurance Phone Replacement.
Assurance Cell Phone Replacement Policy 2025
Assurance Wireless has their own Phone Replacement Policies. Here is given their Phone Replacement Policy:
- If your mobile phone is lost, stolen, or damaged beyond repair, Assurance Wireless will replace it with a similar model or a comparable device of equal or greater value.
- To be eligible for a replacement phone, you must have an active Assurance Wireless service plan and have made all necessary payments on time.
- You must also file a claim with Assurance Wireless within a reasonable time after the loss, theft, or damage occurs.
- The replacement phone will be shipped to your address and should arrive within a specified time frame, depending on your location and the availability of the replacement device.
- Assurance Wireless may offer you a refund or a comparable device if the replacement phone is unavailable.
- You may be required to pay a deductible or other fees to receive a replacement phone.
- The replacement phone may be new or refurbished, depending on availability.
- The replacement phone may come with a limited warranty, which will be outlined in your replacement phone agreement.
The replacement phone policy is subject to change at any time, and Assurance Mobile reserves the right to modify or discontinue this policy without prior notice.
Reasons For Replacement Assurance Wireless Phone
Among other reasons there are two main reasons for replacing an Assurance cell phone:
1. Phone upgrade and
2. Loss or damage to the phone.
Phone Upgrade: One reason for replacing an Assurance cell phone is to upgrade to a newer model with better features or performance. As technology advances rapidly, newer models of cell phones become available with more advanced features, better cameras, faster processing speeds, and longer battery life. Upgrading to a new phone can also provide better compatibility with newer apps and operating systems.
Loss or Damage to the Phone: Another reason for replacing an assurance cell phone is if the phone is lost or broken. Accidents happen, and cell phones can be easily dropped or damaged, making them unusable. In some cases, phones can also be lost or stolen. In these situations, replacing the phone is necessary to restore communication capabilities. The assurance offers its customer’s replacement phones on these situations at no cost or at a reduced cost.
Assurance Wireless Phone Replacement Procedure
Assurance Wireless is a government-supported program that provides eligible customers with a free cell phone and monthly service. If you need to replace your Assurance Wireless phone, the steps are as follows:
- Contact Assurance Wireless Customer Service: You can call Assurance Wireless customer service at 1-888-321-5880 to report your lost or damaged phone and request a replacement.
- Provide Necessary Information: You will be asked to provide your Assurance Wireless account information, as well as the reason for your phone replacement.
- Verify Your Eligibility: Assurance Wireless will verify your eligibility for a replacement phone. If you are eligible, you will be given instructions on how to receive your replacement phone.
- Receive Your Replacement Phone: Once you have been approved for a replacement phone, you will receive a new phone in the mail. You will need to activate the new phone by following the instructions provided.
Overall, the Assurance Wireless phone replacement process is straightforward and designed to provide eligible customers with a reliable means of communication.
How Long Does It Take To Get A Replacement Phone From Assurance Wireless
If you are an Assurance Wireless customer and your phone is lost, stolen, or damaged, you may be eligible for a replacement phone.
The time it takes to receive a replacement phone from Assurance Wireless can vary depending on several factors such as your location, the availability of the device, and the shipping method used.
Typically, once you report a lost or damaged phone, Assurance Wireless will process your request within 24-48 hours. They will then send you a replacement phone via standard shipping, which can take 3-5 business days to arrive.
Difference Between An Upgrade Phone and A Replacement Phone
An Assurance replacement phone and an upgrade phone are two types of devices that consumers may receive from their mobile carrier or manufacturer. The main differences between the two are:
- Purpose: An assurance replacement phone is a device provided to a customer as a replacement for a defective or damaged device covered by the manufacturer’s warranty or the carrier’s insurance policy. On the other hand, an upgrade phone is a new device that a customer can purchase to replace their existing device, often as part of a contract or payment plan with their carrier.
- Cost: Generally, an Assurance replacement phone is provided to the customer at little or no cost, as it is meant to replace a defective or damaged device. However, an upgrade phone typically comes with a cost that varies depending on the device being purchased and the customer’s payment plan.
- Features: An Assurance replacement phone is usually the same or similar to the device being replaced, whereas an upgrade phone often has newer features, improved specifications, and better performance than the customer’s existing device.
How To Install a Replacement SIM Card That Was Lost or Damaged
Installing a replacement assurance SIM card is a simple process. Here are the steps to follow:
- Contact Your Assurance Wireless Provider: If your assurance SIM card was lost or damaged, you should contact your wireless provider immediately to request a replacement SIM card. They will likely ask you some questions to verify your identity and your account information.
- Wait For The Replacement SIM Card To Arrive: Your assurance wireless provider will send you a replacement SIM card in the mail. You should receive it within a few days of making the request.
- To install the SIM card, at first you need to:
- Power Off Your Device: Before installing the new SIM card, you should power off your device completely.
- Locate the SIM Card Slot: The location of the SIM card slot may vary depending on the device you are using. Check the user manual or search online to find the location of the SIM card slot.
- Remove the Old SIM Card: If your old SIM card is still in the device, remove it carefully. You may need a small tool, such as a paperclip, to eject the SIM card tray.
- Insert the New SIM Card: Carefully insert the new SIM card into the SIM card slot, making sure it is properly aligned. Push it in until it clicks into place.
- Power On Your Device: Once the new SIM card is installed, you can power on your device. Your phone should automatically recognize the new SIM card and connect to the network.
- Test Your Device: Once your device is powered on, make a test call or send a test message to ensure that the new SIM card is working properly.
If you have any issues during the installation process, contact your assurance wireless provider for assistance.
How To Restore Back-Up Data and Settings on a Replacement Phone
Restoring backup data and settings on a replacement phone is an important process that ensures you do not lose any valuable information. Here are the steps to follow to restore your backup data and settings on a replacement phone of Assurance:
- Backup Your Old Phone: Before you can restore data and settings on your replacement phone, you need to have a backup of your old phone. Back up your old phone by going to Settings > System > Backup and select the option to back up your data.
- Turn On Your Replacement Phone: Turn on your replacement phone and go through the initial setup process. You will need to connect to a Wi-Fi network and sign in with your Google account.
- Restore From Backup: During the setup process, you will be prompted to restore data from a backup. Select the option to restore from your backup and follow the prompts. If you did not get the prompt during the setup process, you can still restore from backup by going to Settings > System > Backup and select the option to restore your data.
- Wait For the Restoration Process To Complete: Depending on the amount of data you have, the restoration process may take some time. Ensure that your phone is connected to a stable Wi-Fi network and has enough battery to complete the process.
- Verify Your Restored Data: Once the restoration process is complete, verify that your data has been restored correctly. Check your contacts, messages, photos, and other important files to ensure they are all present.
- Set Up Your Phone: After verifying that your data has been restored correctly, set up your phone by customizing settings, installing apps, and setting up accounts.
By following the above steps, you can quickly and easily restore your backup data and settings on your new phone.
Assurance Wireless Replacement/Upgrade Phone List
If you want to replace your lost, damaged or stolen Assurance Wireless phone, be sure that you will not probably get the exact model you had previously. Assurance will offer the phone that is available at that moment. Here is given some of the models that you may get as replacement models include:
- LG Aspire T40C
- LG Optimus F3
- Alcatel OneTouch Retro
- Samsung Entro Mobile Phone
- Coolpad Illumnia
- Kyocera Hydro Reach
- Kyocera DuraForce XV+
- ZTE Prestige 2
- ZTE Tempo X.
FAQ
Can I replace my Assurance phone by contacting online?
Yes, it is possible to replace your Assurance phone online. However, the process and availability may vary depending on the specific policies and procedures of your Assurance provider.
Does the phone manufacturer have any replacement policy?
Yes, The manufacturer gives you one year Replacement warranty.
Can I cancel order for a replacement phone?
For an exchange phone, you cannot cancel the order once your order. But for a lost, stolen, or malfunctioning phone, you can cancel the order.
Does Assurance offer any warranty on phone accessories?
Assurance normally does not give any warranty for all accessories. But for Some Vital accessories like a malfunctioning charger, they give one-year replacement warranty.
Does Assurance charge any fee for the replacement of a stolen, lost, or damaged phone?
Insurance companies typically charge a fee for replacing stolen, lost, or damaged phones, also known as deductibles. The deductible is the amount of money the policyholder must pay out of pocket before the insurance company covers the remaining cost of the replacement phone. The deductible amount varies depending on the insurance company and the policy, and it may differ for each type of phone. It’s essential to read and understand the terms and conditions of an insurance policy before signing up to know what is covered and what fees or deductibles may apply.